Innowell – Learning Academy
Getting started with Innowell

Welcome to the
Learning Academy

Whether you’re using Innowell, introducing it across your service, or exploring it as a client, the Learning Academy is designed to help you build confidence at your own pace. Begin with a quick 2-minute overview, then access step-by-step guides whenever you need them.

Explore the guides
Innowell Learning Academy overview video
Innowell – Learning Academy Guides

Choose the path that best fits you

Using Innowell with your clients

Day-to-day guides For Clinicians
How Innowell supports your day
01

How Innowell fits in your day

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02

How Innowell helps in practice

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Staying connected between sessions
01

Reviewing client updates and prioritising follow-up

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02

Safety signals in Innowell

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03

Innowell Care Options

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Supporting sessions with Innowell
01

Before a session: reviewing a client profile

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02

During a session: using client insights to guide conversations

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03

During a session: choosing and scheduling assessments

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04

After a session: capturing details and managing discharge

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05

Introducing Innowell to a client: words that help

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Introducing a client to Innowell
01

When a client has a support person

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02

Inviting and onboarding a client

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Managing Innowell across your service

Account management For Managers Admins Lead Clinicians
Getting clients started with Innowell
01

Introducing Innowell to a client

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02

Inviting and onboarding a client

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03

Assigning clients to clinicians

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04

Supporting clients who are waiting to be matched with a clinician

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Setting up and supporting your team
01

Understanding roles and permissions in Innowell

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02

How to invite clinicians and manage staff

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03

Supporting your team as Innowell Champion

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Understanding service activity
01

Service Insights explained

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02

Glossary of Innowell terms

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Support with rolling out Innowell

Implementation guides For New Partners
01

Innowell setup to pilot: 14 days

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02

Contact Us

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Getting started with Innowell App

Day-to-day guides For Clients
Getting started
01

Getting invited and setting up

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02

Getting help quickly

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03

Finding your way around

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04

How to answer an assessment

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05

How to read your Health Snapshot

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06

Setting your health priorities and goals

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Working with your care team
01

Working together with your clinician

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02

Inviting a support person

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Exploring care options and building a care plan

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04

How to support someone using Innowell

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Managing your account and information

Account information For Clients
01

Managing your account and getting unstuck

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02

Privacy and your information

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03

What discharge means for you

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