Getting help quickly

Some assessments include questions about difficult thoughts, including thoughts of suicide. This explains what happens when you answer them, and how to get help quickly if you need it. Innowell is not an emergency service. If you need urgent help, the fastest support comes from emergency services or a crisis line, and this article shows you how to reach them.

Why you're asked

Being asked about difficult or unsafe thoughts is a normal, caring part of looking after your wellbeing. Answering honestly helps your care team understand how you're doing and offer the right support. There are no wrong answers.

What happens when you answer

When your responses suggest you might be going through a hard time, Innowell lets your care team know so they can check in and support you. It also shows you support options on screen straight away, including national health access lines that provide 24/7 support.

Getting help right now

If you ever need help urgently, you don't have to wait:

• If you or someone else is in immediate danger, contact your local emergency services straight away. Innowell is not an emergency service and can't respond in a crisis.
• You can reach out to your clinician or service directly.
• In the app, the “Need assistance immediately?” card on the home tab opens an Immediate Help page with national health access lines that provide 24/7 support.

You're not on your own

Reaching out is a strength, not a burden. Your care team is there to support you, and the people in your life can be too.