New AI partnership gives mental health clinicians up to 5 hours back every week
- New integration between Innowell and Heidi helps mental health services support more clients and spend more time on care – without expanding their workforce.
- Integration combines Innowell’s clinical intelligence with Heidi’s AI Scribe to reduce administration by up to 5 hours per clinician each week.[1]
- The launch comes as 1 in 5 Australians experience a mental health condition each year, including almost 2 in 5 (38.8%) of 16-24 year-olds.[2]
- The technology is designed to help clinicians spend less time on paperwork and more time delivering care.
SYDNEY, AUSTRALIA, 29 July 2026 — Australian digital mental health platform Innowell has announced a new integration with AI Care Partner Heidi, helping mental health services reduce administrative burden, support clinical decision-making, and increase capacity without expanding their workforce.
By combining Innowell’s clinical intelligence with Heidi’s AI ambient scribe technology, the integration can save clinicians up to 5 hours each week,1 time that can instead be spent with clients.
The partnership launches at a time of significant pressure on Australia’s mental health system, with demand for mental health support rising,2 while workforce shortages continue to impact care.[3]Around 9 in 10 psychiatrists say workforce shortages are negatively impacting care, and around 7 in 10 (70%) report symptoms of burnout.3 Despite annual mental health spending of approximately $14.5 billion (2023–24), 7% of the total government expenditure,[4] the system remains constrained by workforce and capacity limitations.
“Mental health conditions can have a profound impact on individuals and their families, while also placing significant strain on clinicians and the broader health system. As demand rises and care becomes more complex, integrated tools can support clinicians to reduce fragmentation and help them focus on timely, person-centred care,” said Associate Professor Frank Iorfino, University of Sydney Brain and Mind Centre.
“When clinicians spend less time on administration, they can spend more time delivering care. Technology should support better conversations with clients, not create more work.”
Technology is playing an increasing role in supporting clients through measurement-based care, where clinicians regularly capture patient-reported data to monitor symptoms, identify risks earlier and track progress over time. This provides a more complete picture of a person’s mental health and supports clinicians with richer information to inform care.
“Measurement-based care gives clinicians the information they need to understand what is changing for a person over time, not just what is discussed in a single appointment. Combined with AI-powered documentation, clinicians can now access richer insight while spending less time on administration, helping them respond earlier and deliver more connected care,” said Bianca Bowron-Cuthill, CEO of Innowell.
Innowell’s clinical intelligence captures and tracks patient-reported outcomes across the care journey, including assessments, risk signals and progress over time. Built on research from the University of Sydney’s Brain and Mind Centre and more than 50 peer-reviewed studies, Innowell supports earlier intervention. Data published in a real-world study demonstrated a median 1.9-day documented clinical response time, when Innowell’s automated high suicidality is flagged.[5] In 2026 Innowell has helped to detect 166 suicidal thought and behaviour escalations, ensuring that people get access to the right care and support faster.1
“Every minute a clinician spends catching up on notes is time that could be dedicated to patients Heidi is designed to reduce the burden of clinical documentation so clinicians can stay focused on the conversation in front of them. Through this integration with Innowell, clinicians can spend less time on administration and more time delivering informed care,” said Dr Simon Kos, Chief Medical Officer, Heidi.
Together, the integration helps mental health services improve clinician wellbeing, increase capacity and deliver more responsive, connected care without requiring additional workforce resources.
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For media enquiries, please contact:
| Akina Taniguchi Akina.taniguchi@webershandwick.com.au | Juliette Bagwell Juliette.bagwell@webershandwick.com.au |
About Innowell
Innowell is the clinical intelligence layer for mental health services — turning every assessment, session and check-in into evidence that guides the right care, at the right intensity, at the right time. Built on 15 years of research with the University of Sydney’s Brain and Mind Centre and more than 50 peer-reviewed studies, Innowell gives mental health services the measurement infrastructure to understand outcomes, identify risk earlier and deliver more connected care — the clinical intelligence behind better mental health care. To find out more, visit innowell.org.
About Heidi
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has also introduced Evidence, giving clinicians access to trusted medical research at the point of care. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries.
Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court’s growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001.
Learn more at heidihealth.com.
References
[1] Innowell. Data on File. July 2026.
[2] Australian Bureau of Statistics. National Study of Mental Health and Wellbeing. July 2023. https://www.abs.gov.au/statistics/health/mental-health/national-study-mental-health-and-wellbeing/latest-release Accessed July 2026.
[3] The Royal Australian and New Zealand College of Psychiatrists. Burnout and moral injury: Australian psychiatry at its limits. February 2024. https://www.ranzcp.org/getcontentasset/f1e48356-bfa6-46b6-a068-e383bbbe2683/dfc3d011-8f63-43f6-9ed8-4b444333a1d0/ranzcp-workforce-report-feb-2024.pdf?language=en-AU. Accessed July 2026
[4] Australian Institute of Health and Welfare. Mental Health. https://www.aihw.gov.au/mental-health. Accessed July 2026.
[5] Chong et al. 2024,. Understanding Engagement with Digital Mental Health Technology in Mental Health Services. Multicenter Observational Study. Journal of Medical Internet Research. 2025;27:e67597 doi: 10.2196/67597
