Introducing Innowell to a client: words that help

Introduce Innowell as part of care

The language below is designed to give clinicians a few simple ways to explain the value of Innowell, while still leaving room for their own style, relationship, and clinical judgement.

Frame it as helpful, not a hurdle

Introduce Innowell as something you and the client can use together.

You might say:

"We use Innowell to stay connected between sessions and build a picture of how things are going. It helps us track what matters to you, notice changes over time, and help our sessions focus on what matters most to you."

Set the expectation that it is not daily

Let clients know they do not need to use Innowell every day.

You might say:

"You won't need to check this every day. We'll use it for a first check-in, and then occasional follow-ups when it's useful."

Or:

"It's there when we need it, not something you have to keep up with every day."

Be clear about what the care team can see

Clients may want to understand what happens with the information they share. Keep this simple and reassuring.

You might say:

"I'll be able to see your responses, results, and any important flags, so we can use them to guide care and focus on what matters most."

Or:

"The information you share helps me understand how you're doing between sessions, so we can spend our time together on the things that need attention."

Explain what clients gain

Innowell helps clients share how they're doing, see their progress, and stay connected to support between sessions.

Connection between sessions

Innowell gives clients a way to check in, set goals, and access support resources between appointments.

You might say:

"It gives us a way to keep track of things between sessions, so care does not have to pause when you leave the room."

A clearer picture before they arrive

When a client completes a check-in before an appointment, it can help the session start with a clearer picture of what has changed.

You might say:

"If you complete a check-in before we meet, we can spend less time catching up and more time on what matters most to you."

Their voice in their care

Innowell helps clients name priorities, track progress, and see how things change over time.

You might say:

"This is another way for you to share what is important to you, set goals, and see your progress over time."

Make setup feel supported

Invite the client to open Innowell on their phone so you can walk through it together. This helps them see what to expect and gives them a chance to ask questions as they get started.

You might say:

"Would you like to open it on your phone now and we can walk through it together?"

Or:

"I can help you get started now, then you can choose whether to complete the first check-in here or later at home."

You can also let them know there is online guidance available:

"There's also a Learning Academy you can come back to later, with simple guidance if you need a reminder."

Talking with younger clients

For younger clients, consider whether a parent, guardian, carer, or trusted adult should be involved in setup, based on the client's age, preferences, consent, and your service's usual processes.

Children, around 8–12

"We use something called Innowell. It's a safe online space where you can answer a few questions, set small goals, and find helpful things. We can look at it together here, or you can go through it later with a parent, carer, or another trusted adult."

Young people, around 12–18

"Innowell is part of how we work together. It's a private space where you can check in on how you're doing, track what's important to you, and find support between sessions. We can walk through it together now, and you can ask questions as we go."