How Innowell helps in practice
Innowell supports measurement-based, collaborative care. It works alongside your clinical care and documentation, sitting on top of existing systems to augment them rather than replace them. Here's what that looks like day to day, and the research behind it.
A shared picture, before you even sit down
Clients share how they're doing through assessments, you walk into a session already knowing what's changed. Less time reconstructing the picture, more time on what matters to the client. This shared, structured view is the basis of measurement-based care, the model Innowell is built to deliver.
Seeing the whole person, and the change over time
The Health Snapshot brings current needs, risk, and strengths together in one view across the Fast Five: the five wellbeing areas Innowell tracks (Overall Health, Mental Health, Everyday Function, Suicidal Thoughts and Behaviours (STB), and Social Connectedness). Each assessment a client completes feeds these five domains, turning their answers into a clear, visual picture rather than a set of scores to interpret. The result is something you and the client can read together at a glance: where things sit now, and which areas might be worth focusing on. Once there are two assessment timepoints, you can see the direction of travel, not just a single moment. Until then, the Snapshot shows current results as dials.
A multidimensional view matters because need is rarely one-dimensional. In a study of young people across Australian youth mental health services, around half presented with very high complexity spanning suicidality, psychosis or mania, and functional impairment, while a smaller group were in an early illness stage suited to lower-intensity care. Seeing across domains helps match support to where a client actually is.
Noticing risk sooner
Suicidal thoughts and behaviours (STB) responses and "I need help" signals surface between sessions, so concerning changes are visible earlier rather than waiting for the next appointment. In a real-world study of Innowell's digital suicidality notification system across youth mental health services, around 1 in 9 users triggered a high-suicidality notification, and most were resolved with documented clinical action within about two days, most commonly safety planning or a safety check.
Innowell brings these signals to light; your clinical judgment and your service's protocols guide what happens next.
Care that's genuinely collaborative
Clients set their own priorities and goals, explore care options, and can involve a support person. The work stays anchored in what the client wants, with you alongside them. Research with young people using the platform found they were most engaged when they could see how it supported shared decision-making, and that clinician engagement strongly shapes whether clients stay engaged. In other words, how you use it with the client matters.
Working the way you work
Assessments fit before, during, or between sessions. Innowell supports periodic check-ins rather than daily use, so it sits comfortably around real clinical workflows.
With assessments already completed, your time together can move straight into the areas that matter most, which is especially valuable where sessions are limited.
The evidence behind Innowell
Innowell operationalises the Brain and Mind Centre model of care, supported by a body of peer-reviewed research published between 2017 and 2025 across Australian and Canadian settings. Studies span measurement-based care, clinical staging, suicidality detection, and real-world implementation. Highlights include a digital suicidality notification system shown to surface risk and prompt timely documented action in routine practice (Chong et al., 2024), and a digital clinical-staging algorithm validated against expert psychiatrists (Chong et al., 2023). A large multisite randomised controlled trial (EMPOWERED) is underway testing whether personalised, measurement-based care improves functional outcomes.