1.1. At Innowell, we care about your data and we want you to be able to know and understand how we collect, use and disclose your personal information when you use and interact with our Platform, including our Innowell Individual and Care services, customised versions of our services created for our partners and our website located at www.innowell.org.
1.2. In this policy references to ‘we,’ ‘our’ or ‘us’ means Innowell Pty Ltd (ACN 617 239 166) and ‘you’ or ‘your’ means you.
2. About this policy
2.2. We may amend or update this policy from time to time. If this happens, we will publish any updates on our website and notify you by email or by posting a notice of the changes in the platform. If you do not agree with the changes, you must cease accessing the platform. If you continue to access or use the platform after the changes come into effect, we will assume that you have agreed to them.
3. About the Innowell Platform
3.1. The Innowell Platform is cloud-based software for supporting mental health and wellbeing.
4. Personal information we collect about you
4.1. We collect the following categories of personal information:
4.2. The Innowell Platform is designed to provide services to you that are suitable for your individual needs. Because of this, the exact nature of the personal information that the Innowell Platform collects and handles will differ from person to person.
5. How we collect your data
5.1. We collect personal information through the following ways:
6. How we use personal information
6.1. The primary purpose for which we use your personal information is to provide you with access to, and use of, the Innowell Platform where you have a valid subscription.
6.2. We also use personal information for several other related purposes, including:
7. Research projects
7.2. Your personal information, if collected through the Innowell Platform, may be used for purposes described in the Informed Consent including:
8. How we disclose your personal information
8.1. We may also disclose your personal information for purposes permitted by the APPs. These include disclosure:
9. How we keep your personal information secure
9.1. We take all reasonable steps to protect your personal information from misuse, interference and loss as well as from unauthorised access, modification and disclosure through the following measures:
9.2. Although we take appropriate measures to safeguard the security of your personal information, we cannot guarantee its security. To assist in preventing unauthorised use or disclosure of your personal information, you must keep confidential any sign-in information and passwords related to your subscription to the Innowell Platform.
9.3. In the event of any data breach, we will follow the specific requirements of the Privacy Act 1988 and the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth).
10. How you can access and correct your personal information
10.1. Some of your personal information that is collected by the Innowell Platform is entered directly by you and is always accessible to you when you log in to the Innowell Platform. If your contact details change, we ask that you update this information promptly.
10.2. You can access, view, manage and update your personal information details, research data sharing consent status, health domains and care options at any time. Simply sign-in to the Innowell Platform to view and update your information.
10.3. Otherwise, you may contact the Innowell Privacy Officer if you think that your personal information is inaccurate on the Innowell Platform.
11. How and when is your personal information erased
11.1. We will only keep your personal information for as long as is necessary for the purposes of the Innowell Platform, or as required by law. When your personal information is no longer needed for the purpose for which it was collected and you have been inactive on the platform for more than 12 months, we will take reasonable steps to erase your personal information from our records by either permanently deleting or de-identifying your personal information.
11.2. To request for your personal data to be erased – please contact the Innowell Privacy Officer
12. Contact details
Call: +61 2 86276933
Email: [email protected]
Mail: Innowell Pty Ltd, Shop 1-3, 66-70 Parramatta Road, Camperdown NSW 2050, Australia
12.2. We will quickly acknowledge access or correction requests, or complaints, and use our best endeavours to respond fully within 30 days of receipt of your request.
12.3. If you think that we have failed to resolve a complaint satisfactorily or you still have a concern, or would like more information you can contact the Office of the Australian Information Commissioner in any of the following ways:
Office of the Australian Information Commissioner
Call: 1300 363 992
Email: [email protected]
Fax: +61 2 9284 9666
Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001, Australia (or GPO Box 2999, Canberra ACT 2601, Australia)
Last updated: 25 November 2021